1. Introduction
Welcome to Cote D’or Apartments. We value your satisfaction and want to ensure that you have a positive experience with our products and services. This Refund and Returns Policy outlines our guidelines for refunds and returns.
2. Refund Eligibility
- You may be eligible for a refund if you meet the following conditions:
- You have valid proof of purchase (e.g., receipt, order confirmation).
- The item(s) to be returned are in their original condition.
- The return request is submitted within 30 days of the purchase date.
- Please note that certain products and services may have specific refund policies, and these will be communicated at the time of purchase.
3. Returns Process
- To initiate a return, please follow these steps:
- Contact our customer support team at [customer support email/phone number] to request a return authorization.
- Package the item(s) securely, including all original packaging and accessories.
- Clearly label the package with your return authorization number.
- Ship the package to the address provided by our customer support team.
- Once we receive and inspect the returned item(s), we will notify you of the approval or rejection of your refund.
4. Refund Processing
- If your refund is approved, we will initiate a refund to your original payment method.
- Refunds may take 5 business days to be processed and reflected in your account, depending on your payment provider.
5. Exchanges
- If you wish to exchange an item for a different size, color, or model, please contact our customer support team for assistance.
6. Non-Refundable Items
- Certain items are non-refundable, including but not limited to:
- [List of non-refundable items]
7. Contact Us
- If you have any questions or concerns about our Refund and Returns Policy, please contact us at our customer support email/phone number.
We appreciate your business and are committed to providing excellent customer service. Thank you for choosing Cote D’or Apartments.
Note: This is a general template for a Refund and Returns Policy. Please ensure that your specific policy complies with local laws and regulations.