Cote D'or Apartments
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Refund and Returns Policy

1. Introduction

Welcome to Cote D’or Apartments. We value your satisfaction and want to ensure that you have a positive experience with our products and services. This Refund and Returns Policy outlines our guidelines for refunds and returns.

2. Refund Eligibility

  • You may be eligible for a refund if you meet the following conditions:
    • You have valid proof of purchase (e.g., receipt, order confirmation).
    • The item(s) to be returned are in their original condition.
    • The return request is submitted within 30 days of the purchase date.
  • Please note that certain products and services may have specific refund policies, and these will be communicated at the time of purchase.

3. Returns Process

  • To initiate a return, please follow these steps:
    1. Contact our customer support team at [customer support email/phone number] to request a return authorization.
    2. Package the item(s) securely, including all original packaging and accessories.
    3. Clearly label the package with your return authorization number.
    4. Ship the package to the address provided by our customer support team.
  • Once we receive and inspect the returned item(s), we will notify you of the approval or rejection of your refund.

4. Refund Processing

  • If your refund is approved, we will initiate a refund to your original payment method.
  • Refunds may take 5 business days to be processed and reflected in your account, depending on your payment provider.

5. Exchanges

  • If you wish to exchange an item for a different size, color, or model, please contact our customer support team for assistance.

6. Non-Refundable Items

  • Certain items are non-refundable, including but not limited to:
    • [List of non-refundable items]

7. Contact Us

  • If you have any questions or concerns about our Refund and Returns Policy, please contact us at our customer support email/phone number.

We appreciate your business and are committed to providing excellent customer service. Thank you for choosing Cote D’or Apartments.

Note: This is a general template for a Refund and Returns Policy. Please ensure that your specific policy complies with local laws and regulations.